Q: What are my computer system requirements to run the Jazz 2.0 Digital Camera?

The requirements are:

Windows^® 98SE/2000/ME/XP
PII 266MHz (or equivalent) processor or higher (PIII recommended)
Direct X 8.0 or above
32MB of RAM (64MB recommended)
Video card with 4MB of RAM for minimum 16-bit (high color) display
4X speed CD-ROM (or greater)
USB Port

Q: Why was the Bundled software CD was missing from the box when I purchased the Jazz 2.0 Digital Camera?

A. If you have this problem, please contact Technical Support. Make sure you include the serial number of the product!

Q: I do not have a USB port on my computer, is there an adaptor?

A: The camera requires direct power from the USB port; the camera will not work with any adapters.  Your best option is to install a USB PCI card. We recommend that you check with your computer manufacturer for compatibility. 

Q: Will the Jazz 2.0 Digital Camera  work with Windows 95?

A: No, the driver is only compatible with Windows 98, 2000, ME, and XP.

Q: Is this camera compatible with Windows NT?

A: No. The Jazz 2.0 Digital Camera requires a USB power connection and Windows NT does not support USB.

Q: What do about my Windows XP automatically freezing, shutting down or going into sleep mode?

A: This is attributed to Windows XP, and is fixed with Microsoft's Service Pack #1 (SP1). Simply update your Windows XP using the Windows Update program, or download from www.microsoft.com.

Q: Is this driver compatible with Macintosh computers?

A: No, the Jazz 2.0 Digital Camera is only compatible with Windows 98/ME/2000/XP.  We do not have any Macintosh drivers for this camera or any of our cameras.  You may be able to install the camera on your system if you were to install third party software, such as Virtual PC, which allows you to run Windows on a Macintosh computer.  Please note that although we have had users confirm that the Jazz 2.0 Digital Camera will work with Virtual PC’s Windows 98, we cannot offer support for Macintosh users, nor can we guarantee that it will work.

Q: Will this camera work with my existing imaging (scanners/other cameras) devices?

A: If you are unable to use the Jazz 2.0 Digital Camera or your existing camera or scanner properly, uninstall both devices, and then reinstall the Jazz 2.0 Digital Camera first. We recommend that our camera be installed first to avoid any driver conflicts. For troubleshooting steps, refer to the following instructions according to operating system.

Follow these steps to refer to the Device Manager for Windows 98 and Windows ME:

Go to your start button
Choose settings
Select control panel
Open up system
Go to the device manager’s tab
If the camera is installed correctly, you should have an icon called imaging device.  Also, when you click the plus sign it should list your camera.

Follow these steps to refer to the Device Manager for Windows 2000/XP:

Go to your start button
Choose settings
Select control panel
Open up system
Go to the hardware tab
Click on device manager
If the camera is installed correctly, you should have an icon called imaging.  Also, when you click the plus sign it should list your camera.

Follow these steps to refer to Multimedia properties for Windows 98 and ME:

Go to your start button
Choose settings
Select control panel
Open multimedia, for Windows ME it would be sounds and multimedia
Go to the devices tab
Scroll down to video capture devices
Click the plus sign.  This will give a listing of all of the active video capture devices.

Follow these steps to refer to Multimedia properties for Windows 2000/XP:

Go to your start button
Choose settings
Select control panel
Choose sounds and multimedia
Go to the hardware tab
Double click legacy video capture devices
Go to the properties tab. Here it will give a listing of all of the active video capture devices.

Q:   Where is the CD-Key that I need for installing the supplementary applications?

A: The CD-Keys are printed on the Jazz 2.0  Digital Camera  installation CD that was provided in your package.

Q:  Why am I receiving the error “No images to download”?

A:  This could happen for a couple of reasons.

Follow these steps the to troubleshoot the problem:

Make sure that pictures have been taken on the Jazz 2.0 Digital Camera.  
Verify that the camera is properly connected to the supplied USB cord in accordance with the installation guide.  
Try downloading your images through the Imaging program.  

Follow these steps:
Go to your start button   
Select Programs
Choose Accessories
Then Imaging
Go to file Select Scanner
Choose the Dolphin Jazz 2.0 Digital Camera Manager
Click OK
Go back to file
Then scan new

(If you’re not able to download your pictures from this program, continue with troubleshooting.) 

When the camera is plugged into the USB port, the camera should beep twice. The Jazz 2.0 Digital Camera should stay on and display the numbers of pictures.  If the camera does not beep twice or remain on, go to the Device Manager to verify that your USB Controllers are installed and functioning properly.  

Follow these steps to check the status of you USB and IRQ steering in Device Manager:

Go to your start button
Select Settings
Then Control Panel
Double click System
Go to the Device Manager’s tab  

Note: If your USB is working properly, you will see “Universal Serial Bus Controllers” listed as your last item.  Also, in this same section, you can check the status of you IRQ steering. If the IRQ steering is disabled, then the camera will not function. Continue below.

Right above the Universal Serial Bus Controller is System Devices
Click on the plus sign
Double click PCI bus
Go to the IRQ steering tab and this is what it should look like, if it’s working properly.  Basically the status should read IRQ steering is enabled. If it says disabled contact computer manufacture to enable your IRQ steering.

If you have verified that the camera has been properly connected to the computer and the USB ports are enabled and functioning, contact Technical Support for further troubleshooting  

Q:  When I attempt to double click on an image to view I receive this error message:
Error in C:\WINDOWS\SYSTEM\SHIMGVW.DLL Missing entry: IMAGEVIEW_FULLSCREEN.  How do I resolve this error?

A:  This occurs because the Jazz 2.0 Digital Camera Manager cannot properly interface with the Image Preview function of Windows ME.  To work around the error, you must change the default bitmap viewing and editing application.  

Go to the desktop
Open the Jazz 2.0 Digital Camera Manager Album folder
Open the Demo Album folder
Right click on one of the bitmap images shown there.
Choose Open With,
Click on Choose Program
Choose Paint or Kodakimg from the list (if you do not have a default image editing program, please contact you computer manufacturer). 
Check the box that states:  Always use this program to open these files, and click OK.   
Once you completed the steps above, you should be able to open your pictures from the Jazz 2.0 Digital Camera Manager.  

Q: My picture quality is grainy.

A: Generally, this happens when there is insufficient lighting or battery life is low.  First, try taking snapshots in a brighter environment such as outdoors.  If this does not resolve the problem, replace the batteries.  You can also select any picture in the photo album, and use the Image Processing feature in the Jazz 2.0 Digital Camera Manager to adjust the image quality.

Q: Why can’t I send email directly from the Jazz 2.0 Digital Camera manager?

A:  Some Internet providers’ email format, such as AOL, is incompatible with the Jazz 2.0 Digital Camera manager mail feature. After downloading and transferring the pictures to album, you will find your pictures in a newly created Dolphin Jazz 2.0 Digital Camera Manager albums folder on your desktop. In this folder, you will find your Demo Albums, and any other albums that you created in the Jazz 2.0 Digital Camera Manager.  To send pictures in your email, you can open your default email editing program, and send a picture as an attachment.  We recommend that you save a picture in .jpeg format, which is needed to compress the file size, in order for you to upload to the Internet.  To convert a picture from .bmp format to .jpeg format, see the following.  

Q: How do I save my images as .jpeg?

A: When you download the pictures from your Jazz 2.0 Digital Camera, the pictures are loaded into the Jazz 2.0 Digital Camera Manager in a bitmap (.bmp) format.  Bitmap format is universal, but the file size is too large to send through email, or publish on the Internet.  The Jazz 2.0 Digital Camera Manager lets you compress the picture's file size by converting it to .jpeg.  Jpeg format is normally used on the Internet and email because of its small file size.  

Follow these steps to convert the image from .bmp to .jpeg:

Select an image from the album window side by clicking it once
Then right click on the picture
Choose Save As
From the Save As window, specify a file name and location to save the image to  
In the file type field, from the drop-down arrow list choose .jpeg format
Click on save  

Q: Why is the LCD display on my Jazz 2.0 Digital Camera flashing?

A: When this occurs, the Jazz 2.0 Digital Camera's batteries need to be replaced.  Also, to prevent losing your pictures, it is suggested that you download the stored images on the Jazz 2.0 Digital Camera as soon as possible.  

Q:  When I create .avi files, the file size is zero bytes, and they do not play in Media Player, how can I resolve this?

A:  This happens when your Video Compression Codecs are not installed properly.  You will need your Windows 98/ME CD, or the .cab files to solve the problem.  

Click on Start, and select Settings
Go to Control Panel
Then to Add/Remove programs 
Choose Windows Setup 
Locate Multimedia
Click on Details
Place a check in Video Compression and click OK
Click OK again
If prompted, specify the location of your Windows 98/ME CD, i.e. D:\Win98, or the .cab files, i.e. C:\Windows\Options\Cabs.  Once this is complete, run the avi creator from the Jazz 2.0 Digital Camera Manager, and you should be able to view your movies.  

Q:  When I double click on an image to view, nothing happens.

A:  This means that you have no image editing program set as a default to open .jpg images.   

• First transfer your pictures into the demo album

• Close the program and proceed to the desktop

• Double-click on the Jazz 2.0 Digital Camera manager album folder

• Choose the Demo Album

• Left click an image

• Hold the shift key on your keyboard, then right click on the image that you selected

• Choose open with, or (for Windows Me, choose open with, then choose program)

• Select the program you want to use to open .jpg images, such as MS Paint or Ulead Photo Express   
  Make sure to put a check in the box that reads, “Always use this program to open these files.”  
  Click OK, this will open all .bmp files in the program that you selected.