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Dolphin FAQs

 General Frequently Asked Questions
Glossary
What is PCI?
What is ISA?
Software for Dolphin Peripherals I/O Cards
Serial and Parallel Port Installation for Dolphin ISA Bus I/O cards
Windows 95/98
Windows NT
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Glossary

ADDRESS
Address of the peripheral devices residing in the system.
 
ADDRESS CONFLICT
When two devices have the same address, the CPU cannot distinguish which device has the address and thereby creates a conflict.
 
FIFO
First In First Out
This is a buffering scheme in which the first byte of data that enters the buffer is also the first byte retrieved by the CPU. This scheme is used in the 16650 and 16550 UARTs because it closely mimics the way the serial data is transmitted; ie, one bit at a time.
 
IRQ -
Interrupt ReQuest
This is a special signal generated from the peripheral devices telling the CPU that they are ready to transmit or receive.
 
IRQ CONFLICT
When two devices share the same IRQ and try to call attention to the CPU by raising the IRQ flag at the same time continuously, a situation is created in which the CPU does not know which one of the devices the IRQ flag came from. In this instance, an IRQ conflict is created and the system ignores the presence of these devices.
 
ISA
Industry Standard Architecture
Common bus used on PC-type computers. Supports 8-bit and 16-bit wide data channels.
 
PCI
Peripheral Component Interconnect, a local bus standard developed by the Intel Corporation. Most modern PCs include a PCI bus, in addition to their ISA expansion bus. Many believe that PCI will eventually supplant ISA entirely. PCI is also widely used on newer versions of the Macintosh.
PCI is a 32-bit bus but supports a 64-bit extension for newer processors such as the Pentium. It can run at clock speeds of 33 or 66 MHz. At 32 bits and 33 MHz it yields a throughput rate of 133 MBps. 64-bit implementations running at 66 MHz can yield rates as high as 524 MBps.

UART
U
niversal Asynchronous Receiver/Transmitter
.
This component converts the incoming serial data into the parallel format used in the PC's I/O and memory buses. It also converts the parallel data into a serial stream so that the data can be transmitted through the phone lines.

16650
This is a UART chip which has 32 byte FIFO buffers so that the process of transmitting or receiving data may minimize the use of IRQ in order to speed up the data flow.

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What is PCI?
PCI is an acronym for Peripheral Component Interconnect, a local bus standard developed by the Intel Corporation. Most modern PCs include a PCI bus, in addition to their ISA expansion bus. Many believe that PCI will eventually supplant ISA entirely. PCI is also widely used on newer versions of the Macintosh.
PCI is a 32-bit bus but supports a 64-bit extension for newer processors such as the Pentium. It can run at clock speeds of 33 or 66 MHz. At 32 bits and 33 MHz it yields a throughput rate of 133 MBps. 64-bit implementations running at 66 MHz can yield rates as high as 524 MBps.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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What is ISA?
ISA is an acronym for Industry Standard Architecture, a bus architecture used in IBM PC/XT and PC/AT computers. The AT version of ISA is referred to as the AT bus and has become an industry standard. For quite some time the industry has been searching for a successor to the ISA bus, which is insufficient for modern devices and applications. It is growing ever more apparent that the successor will be PCI.
Most computers made today include both an AT bus for slower devices and a local bus for devices that need better bus performance. In 1993, Intel and Microsoft introduced a new version of the ISA specification called Plug and Play ISA. Plug and Play ISA enables the operating system to configure expansion boards automatically so that users do not need to worry about hardware configuration requirements
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Software For Dolphin Peripherals I/O Cards
All Dolphin Peripherals PCI Bus Serial, Parallel and Multi Port I/O cards include drivers. All the ISA Bus Serial, Parallel, and Multi Port I/O cards do not require any drivers.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Serial & Parallel Port Installation
 
BEFORE YOU START THE INSTALLATION
a) Determine which resources are available.
b) Configuring the Dolphin I/O card to avoid conflicts.
c) Installing the Dolphin I/O card and configuring it in DOS or Windows.
d) Configuring the peripheral software or software setup to work with the Dolphin I/O card.
 
INSTALLING YOUR NEW PORT(S) WITH WINDOWS 3.1
Use MSD to determine IRQs and Addresses of ports already installed
a) Manually configure the Dolphin I/O card.
b) Power down the computer, unplug all power sources, remove computers cover. Insert the card in the appropriate bus slot, replace cover, reconnect power and other necessary peripherals and power up system.
 
Serial Port(s)
a) Go to the Control Panel > Ports (Click on the port being installed) > Settings > Advanced.
b) Change the IRQ to match the Dolphin I/O card.
c) Click OK out of all the screens and reboot the computer.
d) Configure the software for the peripheral being added.
 
Parallel Port(s)
a) Configure the software for the peripheral being added.
 
INSTALLING YOUR NEW PORT(S) WITH WINDOWS 95
(This process will have to be repeated for each port added. You must write down the information (addresses, IRQs, Ports) from steps 1 & 2, this information will be needed later during the install)
 
1. Determine which Addresses and IRQs are available on the system
a) Click on the Start Button > Settings > Control Panel > System > Device Manager >
open the "Computer" icon in the field box at the top. Here you will find all of the IRQs, the ones that are
not shown are the available IRQs. To view the Addresses, click on the Input/Output button.
 
2. Determine which Com and Lpt ports that are already in use
a) Click on the Start Button > Settings > Control Panel > System > Device Manager >
left click on the "+" next to Ports. Here you will see the ports that are in use, use this information along with the IRQ information to configure the Dolphin I/O card. Without doing this step, you are assured conflicts.
 
Adding New Hardware
a) Manually configure the card following the instructions in the Manual.
b) Power down the computer, unplug all power sources, remove computers cover. Insert the card in the appropriate bus slot, replace cover, reconnect power and other necessary peripherals and power up the system.
c) Click on the Start Button > Settings > Control Panel > Add New Hardware > Next > Ports > Next (For Serial Ports select Standard Communications Port, For Parallel Ports select either Printer Port or ECP Port) > Next > Next > Finish.
d) Windows 95 will prompt you to Restart the computer, select NO.
 
Adjusting The Settings
a) Click on the Start Button > Settings > Control Panel > System > Device Manager > Ports
b) Double click on the new port listed, it might have a yellow exclamation mark.
c) Click on the Resources tab. Make sure the "Use Automatic Settings" checkbox is unchecked.
 
For Serial Ports:
In the Resource Settings dialog box, if the settings are different than what you want, then change
the BASIC CONFIGURATION to BASIC CONFIGURATION 8 . This should allow you to change the
IRQ and input/output range. If Basic Configuration 8 does not work, please try all of the other
available Basic Configurations until it allows you to make the required adjustments.

For Parallel Ports use Basic Configuration 1.
For ECP Printer Ports using DMA USE Basic Configuration 2.
For parallel port addresses other than the standard, use Basic Configuration 3.

a)
First double-click on the Input/Output Range, then change it to the one you want.
b) Do the same with the IRQ range.
c) Click OK >OK and reboot.
d) Proceed with the software configuration.

ECP PRINTER PORTS IN WINDOWS 95

Unlike standard parallel ports, ECP Ports may use DMA Channels

a) Determining DMA Usage
Device Manager > Computer > Direct Memory Access (DMA)
b) To configure DMA for ECP ports use Basic Configuration 2.


ADDING PORTS IN WINDOWS NT 4.0

Serial Ports
Determining resource usage:
Unicode Debug > Program > Administrative Tools > Windows NT Diagnostic Tools\Resources

Adding Serial Ports:
Control Panel > Ports > Add
Enter the Addresses and IRQ to match the configuration of port being installed.

Parallel Ports
Determining resource usage:
WinNT 4.0, like Win3.x, does not provide resource listings for parallel ports.

Adding Parallel Ports
Control Panel > Printer

Installing New Printer
Double-click on Add Printer and click on the LPT (LPT1, LPT2,LPT3) as necessary.

Existing Printer
Double-click on 'that' printer icon and click on the appropriate LPT.
Troubleshooting Conflicts:
Ports are very straight-forward devices. Any conflict which may occur will involve either the
Address, and/or the IRQ setting. Make sure that no two devices are using the same IRQ and/or Address.


USING ALTERNATIVE ADDRESSES FOR SERIAL AND PARALLEL PORTS
Some models of Dolphin I/O cards are capable of using alternative addresses. The Com Port settings of Com5 or greater will only work in Win 95, NT or higher which have support for the alternative addresses. Win3.x and DOS have support only for com 1-4.
Software or devices working with Alternative Addresses, the com ports 5 and higher do not use standardized addresses. Therefore the software or device that is connected to it may not be programmed to use the same address.
Example: Com5 on the 2S = 0250H
Win95 set on Com5 = 0250H
Modem Software Set on Com5 = 0350H
 
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MS-DOS
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Windows 3.X
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Windows 95
 
 
 
 Port and Address Assignment
 My Computer will not recognize my Dolphin FASTISA I/O card
 Which IRQs can be used for my Dolphin FASTPCI I/O card?
 Known Issues and Resolutions for Dolphin FASTPCI I/O cards
 Known Issues and Resolutions for Dolphin FASTISA I/O cards
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Port and Address Assignment

PCI Parallel Port Cards
Before you install the Dolphin PCI Parallel port card, make sure your computers on board BIOS is set to EPP or Normal mode (see your computers owners manual on instructions).

All Dolphin ISA I/O Cards
None of our ISA cards require special drivers for DOS, Windows 3.X, 95 or NT. All ports are configurable within the specific OS you are using. For more information concerning port set up you can refer to your OS documentation.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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I've installed the ISA I/O card, but Windows didn't detect it when I restarted my Computer?
 
To add an ISA card to Windows 95, do the following:
Click on Start > Settings > Control Panel > Add New Hardware > Next > Yes, Next > Next.
Windows will now search for any new hardware added to the system. If you set the jumpers correctly on the I/O card, Windows will find the card and install the ports. At the finish of the search, a details tab will appear, click the tab to check and see what Windows found. You will need to restart the computer.
To check the ports:
Right click on the My Computer icon on the desktop > left click on properties > left click on the device manager tab > left click on the + in the square box next to ports, the ports should be listed. If not, make sure the settings on the card are correct.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Which IRQ's will the Dolphin FASTPCI I/O card work with?
 
 
The Dolphin FASTPCI I/O cards can be used with the following IRQ's:
 
5, 7, 9, 10, 11, 12, 14, 15
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Known Issues and Resolutions
with Dolphin FASTPCI Cards
 
CAUTION: The following procedures will help remedy many of the more common issues encountered with Dolphin PCI I/O cards. These instructions involve editing files crucial to the proper operation of Windows 95, and/or opening the case of your computer to modify your hardware configuration and settings. If you are at all uncomfortable about changing your system settings, it is suggested that you either find someone with computer experience to help you or email Dolphin Technical Support for further assistance. Dolphin Peripherals will not accept responsibility for problems or damage caused by the improper modification of system settings.
The first troubleshooting step you should take, regardless of what symptoms you are experiencing, is to remove and reseat your Dolphin Peripherals input/output adapter card (With all power to computer off). Please make sure that you have the card inserted in the right type of slot, and that you are well grounded while handling the card. To insert the card, align it with the expansion slot, and gently but firmly insert it. Make sure that it is seated snugly and oriented correctly. Also, check your other expansion cards to make sure that the pressure applied to the motherboard during the insertion process did not unseat them.

Issue: The drivers disk appears to be bad; it is not installing correctly.
Resolution:
The installation procedure for our PCI MIO adapters has a mild cosmetic error. After you have installed the card, rebooted the computer, and inserted the drivers diskette when prompted, you get the following message:
 

After hitting the OK button, you will be presented with the following dialog box:
 

Type "A:\" (without the quotes) into the test entry area, and hit the "OK" button. The drivers will now install normally.

Issue: The card is inserted into the computer, but Windows 95 is not detecting it during bootup.
Resolution:
The installation procedure did not work correctly. Please follow these step-by-step instructions:
1) Press the "Start" button and select "Control Panel" from the "Settings" menu item.
2) Double-click the "System" icon in your Control Panel.
3) Click once on the "Device Manager" tab.
4) Find the following item in the Device Manager:
 

1) Click once on the "PCI Network Controller" to highlight it, and press the "Remove" button. Press the "OK" button on the dialog box that appears.
2) Restart the computer, and follow the normal installation procedure detailed in our "Software Installation Guide".


Issue:
The FASTPCI card installs, but it shows up with a red "X" (or an exclamation point), and none of the ports appear in the Device Manager.
Resolution:
This is a problem with Plug and Play functionality, and the way that the card is interacting with the other hardware and the operating system. Here are a few suggested courses of action:
1) Enter the BIOS Setup Utility (see your computer's manual for instructions on entering and using this utility), and make sure that the computer is configured to use a "Plug and Play Operating System".
2) Enter the BIOS Setup Utility, and reserve IRQs 3 and 4 for use by the ISA bus.
3) Enter the BIOS Setup Utility, and make sure that your onboard serial and parallel ports are manually configured and not set to 'Auto'.

Issue: My FASTPCI card constantly shows up in the device manager as disabled (The device has a Red "X" on it), and the ports do not work. What's going on?
 
Issue: My FASTPCI card works, but when I shut down and turn off the computer, the next time I turn it on it shows up in the device manager as disabled (The device has a Red "X" on it), and the ports do not work. What;s going on?
Resolution: You may be encountering a problem with "Busmastering". Usually the first one or two PCI slots are busmasters - slots 3+ are not. If your card is in one of the busmastering slots, try moving to one of the non-busmastering slots. Specific information on how the PCI slots are numbered and which slots are busmasters can be found in the computer User's Guide for your computer or motherboard, or by contacting your computer manufacturer.

Issue: The FASTPCI card's IRQ is conflicting with that of an ISA expansion card in the system.
Resolution:
Enter the BIOS Setup Utility, and reserve the IRQ that is in conflict for use by the ISA bus. The FASTPCI card will move to a different IRQ. (Please see your system manual for more detailed instructions regarding BIOS settings)

Issue: After installing the FASTPCI card, my Modem and/or Soundcard has disappeared. If I remove the card, they both come back.
Resolution for Driver v1.40:
Remove the following line form your C:\CONFIG.SYS: DEVICE=C:\WINDOWS\PCIMIO.SYS
Resolution for Driver v1.51: Change the setting of yur onboard parallel port to 278 in your BIOS setup utility.

Issue: I have removed the reference to PCIMIO.SYS in my CONFIG.SYS and my Plug and Play modem still isn't working.
Resolution:
There are two resolutions for this issue. Please try resolution "A" first. If it does not work, try resolution "B".
 
Resolution A:
1. Enter the resources for the Plug and Play modem.
2. Uncheck the "Use Automatic Settings" box.
3. Configure the modem to use COM4 (usually I/O range 02f8-02ff and IRQ 3).
4. Restart the Computer.
5. The modem will now be working on COM4.
 
Resolution B:
1. Remove all entries for the Plug and Play modem from the Device Manager.
2. Shut down and turn the Computer off, remove all power cables.
3. Manually configure the modem to COM2, IRQ 3, via the jumper settings (See modem manual for detailed instructions).
4. Start the computer.
5. Use the "Add new Hardware" icon in the control panel to reinstall your modem.
6. The modem will now be working on COM2.

Issue: After I have installed the card, it appears correctly in the Device Manager. However, when I try to use the peripheral attached to the card, it does not function.
Resolution:
Any number of problems can cause these symptoms. I have tried to categorize them as follows:
 
Serial Port Troubleshooting:
1. Make sure that the card is set to the correct clock speed setting for the peripheral attached to it.
2. Upgrade the system to the latest driver, making sure that the reference to PCIMIO.SYS is removed from the CONFIG.SYS file.
3. Some high-speed peripherals (e.g., ISDN terminal adapters) are not suited for use with certain cards (i.e., those with 16550 UARTs). If the customer is using such a peripheral, recommend that they use a card with a 16650 UART, such as the 4022, 4032, 4027 or 4037.
4. Uninstall and reinstall the peripheral.
5. Check to make sure that the software settings for the port are correct.
6. Check all cables carefully.
7. Make sure that the peripheral's drivers are compatible with the Dolphin card.
 
Parallel Port Troubleshooting:
1. Upgrade the system to the latest driver, making sure that the reference to PCIMIO.SYS is removed from the CONFIG.SYS file.
2. Check to make sure that the software settings for the port are correct, and that the peripheral is designed to work in SPP, PS2, or EPP mode.
3. Uninstall and reinstall the peripheral.
4. Check all cables carefully.
5. Make sure that the peripheral's drivers are compatible with the Dolphin card.
6. If an Iomega parallel port drive is being used, the driver for it must be uninstalled, and all copies of IOMEGA.VXD must be deleted (use the Windows 96 'Find' program), before the system can be restarted and the Iomega drivers reinstalled successfully.
 
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Known Issues and Resolutions
with Dolphin FASTISA Cards
 
CAUTION: The following procedures will help remedy many of the more common issues encountered with Dolphin ISA I/O cards. These instructions involve editing files crucial to the proper operation of Windows, and/or opening the case of your computer to modify your hardware configuration and settings. If you are at all uncomfortable about changing your system settings, it is suggested that you either find someone with computer experience to help you or email Dolphin Technical Support for further assistance. Dolphin Peripherals will not accept responsibility for problems or damage caused by the improper modification of system settings.
The first troubleshooting step you should take, regardless of what symptoms you are experiencing, is to remove and reseat your Dolphin Peripherals input/output adapter card (With all power to computer off). Please make sure that you have the card inserted in the right type of slot, and that you are well grounded while handling the card. To insert the card, align it with the expansion slot, and gently but firmly insert it. Make sure that it is seated snugly and oriented correctly. Also, check your other expansion cards to make sure that the pressure applied to the motherboard during the insertion process did not unseat them.
 
Issue: I don't know how many Interrupt Requests (IRQs) my Dolphin FASTISA card is supposed to use.
Resolution:
The Dolphin FASTISA cards use one IRQ for each port on the card. These IRQs must be unique (no other device can be using them). There are some exceptions to this rule, namely the FASTISA-4042 and the FASTISA-4061, which support IRQ sharing in AST and UNIX modes. Please contact a technical support representative for more information if you are using one of these cards.
 
Issue: I don't have enough IRQs or port addresses available to use all of the ports on my Dolphin FASTISA card. How do I disable one or more of the ports on the card?
Resolution:
This is accomplished by removing all of the configuration jumpers for the port or ports that you wish to disable.
 
Issue: Do I need to plug in the ports on the faceplate in order to use the port on the card itself?
Resolution:
No. The card will work with or without the ports on the faceplate.
Issue: I didn't receive any drivers with my card. Are they missing?
Resolution: This is normal for our FASTISA series of cards. These ports are supported by the standard drivers provided with all IBM PC operating systems.
 
Issue: I don't know which parallel port mode I should configure the card to use.
Resolution:
Consult the manual for or the manufacturer of the device that you plan to use with our Parallel port. A good general rule of thumb is as follows:
Standard Printers - SPP
External Storage Devices - EPP
Scanners, Video In Devices - ECP
(PS/2 parallel port mode is a very rarely used IBM proprietary format)
 
Issue: Which DACK and DRQ should be used?
Resolution:
The DACK and the DRQ control which DMA channel is used by a parallel port operating in ECP mode. The DACK and the DRQ for a port must match, and cannot conflict with the DMA channel used by any other device in the system.
 
Issue: My parallel ports aren't working.
Resolution:
This problem usually stems from a wide misconception of how parallel port addressing works.
The three "standard" parallel ports are ordered as follows:
3BC - LPT1
378 - LPT2
278 - LPT3
However, if there are only one or two parallel ports, then there cannot be an LPT3. So if the ports are configured to use addresses 0378 and 0278, they are "named" as follows:
378 - LPT1
278 - LPT2
The confusing part is that most BIOS's default to using an address of 0378 for the onboard (most commonly the only) parallel port, which is then named LPT1. Some BIOS setup utilities even go so far as to refer to 0378 as LPT1, or omit the address altogether. This can lead to the impression that the ports are not working. For instance, if you have one onboard parallel port configured to 0378, then your parallel port configuration is as follows:
Onboard Parallel Port - 0378, LPT1
But if you add, for instance, a Dolphin FASTISA-4013 dual parallel port adapter, and configure it to use addresses 03BC and 0278, your parallel port configuration changes as follows:
Dolphin Parallel Port - 03BC, LPT1
Onboard Parallel Port - 0378, LPT2
Dolphin Parallel Port - 0278, LPT3
This can easily lead one to assume that none of the ports are working. For example, If you attach your printer to the Dolphin port 1 (03BC, LPT1), and tell the computer to print to LPT2. And if you attach the other printer to your onboard port (0378, LPT2), tell the computer to print to LPT1, nothing will come out of the printer.
The easiest way to fix this is to set the onboard port to 03BC in the BIOS (Some BIOS's may not list I/O addresses - If it doesn't, then select LPT3). Configure our card to use 0378 and 0278. This will then have the ports configured correctly. Or, you can just use the ports in their current configuration now that you know which LPT corresponds to which port.
 
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Windows NT
 
Known Issues and Resolutions
with Dolphin FASTPCI Cards
 
 
Issue: My COM ports are not addressing properly - I get COM ports with two colons, (e.g., COM2::::)
Resolution:
Download the uninstallation utility, and install driver version 1.51.
 
Issue: I'm using driver 1.51, but I can't use my parallel or serial ports.
Resolution:
One or more of the following steps may need to be taken in order to get the card to work successfully in your system:
 
1) Set the 'Plug and Play OS' option in your systems BIOS setup utility to 'no'.
2) Change the settings for your onboard serial and parallel ports from 'auto' to 'manual'.
3) Reserve IRQs 3 and 4 for use by the ISA bus.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
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